Shipping / Receiving Policy

Host.net understands that from time to time, it is necessary for customers to have equipment delivered directly to our Colocation facility. In order to ensure the security of your equipment, Host.net asks for advance notice of any incoming shipments via e-mail to support@host.net. This e-mail should include:

• The expected delivery date of the shipment
• The tracking number associated with the shipment
• The total number of pieces in the shipment
• Approximate size and weight of the total shipment
• Who is authorized to pick up the shipment once received by Host.net

Please note: Without prior notice, any incoming shipment WILL BE REFUSED. It is important to ensure that Host.net has this information prior to the expected delivery date, so that the delivery can be completed as scheduled.

Additionally, once the equipment has been received by Host.net, we will hold it without charge for a period of 72 hours. After the 72 hour period has elapsed, additional storage fees will be applied to your account, in the amount of $200 per month, prorated based on the time of actual storage.